Shipping Policy
Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping.
Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Sales Tax
Sales tax is charged on instate orders if required by law.
Payment Methods
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.
Backorders Items
Backorders: If an item is backordered, we will notify you via e-mail.
Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option.
Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dealer Spike, LLC.
Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices and/or options on the website do not obligate us to those incorrect prices and/or options. We reserve the right to refuse to sell to anyone for any reason.
Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Eligibility for Returns:
- Returns must be made within 30 days of receiving your order.
- Items must be unused, in original packaging, and in re-sellable condition. Please see Shipping Claims if the order was damaged on arrival.
- Custom or personalized products are non-returnable unless damaged or defective upon arrival.
- Some products, including clearance and final sale items, may not be eligible for return. Please check product details for more information.
How to Return an Item:
- Contact our customer service team at Support@overlandtruckstore.com to initiate a return. Include your order number and reason for return.
- We'll provide you with a return shipping label (if applicable).
- Pack the item securely in its original packaging and include the receipt or proof of purchase.
- Ship the item back to us using the return label provided.
Return Shipping:
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
- We recommend using a trackable shipping service to ensure your return reaches us safely. We cannot guarantee refunds for items lost in transit without proof of delivery.
Refunds:
- Once your return is received and inspected, we'll process your refund to the original payment method.
- Please note, it may take up to 7 to 10 Business days for the refund to appear on your account, depending on your bank's processing time.
Exchanges:
If you need a different size or product, we recommend returning the item for a refund and placing a new order.
Damaged or Defective Items:
If your item is damaged or defective upon arrival, please contact us immediately at Support@overlandtruckstore.com with photos of the damage. We will resolve the issue with a replacement or full refund.
Thank you for choosing Overland Truck Store. If you have any questions or need assistance, feel free to reach out to our customer support team. We're here to help.